We’re excited to share some important updates about how PTP operates, how you book with us, and how our organisation is structured moving forward.

These changes are designed to make booking easier, improve safety and governance, and support the long-term future of PTP and the communities we work with.

A New Booking & Safety System

We are rolling out Sport Guardian as our new booking and safety management system across all PTP activity sites.

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This means:

• A smoother, more reliable booking experience

• Clearer session information and availability

• Improved safety checks and operational oversight

• Better communication before and after your session

Sport Guardian has a booking app that makes booking and managing sessions simpler and more straightforward than before.

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All existing bookings will continue to be honoured, and support will be available during the transition.

A New Website: ptp.org.uk

Our new website, ptp.org.uk, is now the main home for all PTP activity delivery, including:

• Open water swimming

• Paddle sports

• Events

• Community and wellbeing sessions

The site brings everything together in one place, with clearer information, easier booking through Sport Guardian, and improved accessibility.

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An Update on Our Structure

As PTP has grown, so has the need for a clearer and more resilient structure behind the scenes.

• PTP Coaching Limited
  Delivers all coaching, activities, and on-water operations.

• PTP.org.uk
  Is the public-facing platform where customers find information and book sessions.

• PTP Collective
  Provides group-level governance, shared standards, and long-term strategic support.

Alongside activity delivery, the wider PTP family also includes:

• Embrace Outdoors Equipment – supporting our work through quality outdoor and watersports equipment

• Naughty Buoys Clothing – our community-inspired apparel brand

Each part has a clear role, working together under shared values and standards.

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What This Means for You

• Booking is clearer and more reliable

• Communication is improved

• Safety systems are stronger

• PTP is better set up for the future

Importantly, nothing changes about the experience on the water — the same people, the same values, and the same commitment to safety, inclusion, and community.

Thank you for being part of the PTP community.

 

Implementation Timeline

To help make the transition as smooth and clear as possible, below is a timeline of when each change will take place.

1 March – Sport Guardian & New Website Launch

From 1 March:

• The Sport Guardian booking and safety system will go live

• The new ptp.org.uk website will launch

• New bookings for swimming, paddle sports, and activities will begin moving onto the new system

Existing bookings will continue as planned, and guidance will be available to support users during the changeover.

 

March – Transition Period

Throughout March:

• Customers may see both old and new booking references while systems fully transition

• Staff will be on hand to support any booking or access queries

• Feedback will be monitored to ensure the system is working smoothly

This period allows us to move carefully and avoid disruption.

 

1 April – Full Transition to PTP.org.uk

From 1 April:

• ptp.org.uk becomes the sole booking platform for PTP activities

• Bookings for swimming and equipment hire will no longer be taken through PTP Coaching systems

• All swimming and hire bookings will be managed exclusively via Sport Guardian on ptp.org.uk

This marks the point at which the new website and booking system are fully embedded in day-to-day operations.

 

What This Means for Customers

• If you already have a booking, it will still go ahead as planned

• New bookings should be made via ptp.org.uk from 1 March

• From 1 April, all swimming and hire bookings must be made through the new system

Support will remain available throughout, and clear guidance will be provided at each stage.