Frequently asked questions

How do I book a session?


You can book a session by going to our booking pages. A link can be found at the top of every page.




Why can't I book further in advance?


Due to the regular changes to COVID-19 restrictions we are taking things slowly to avoid having to cancel weeks worth of bookings if we have to close.




How can I get to the park?


By Bus: The 54 bus routefrom Lewisham and Elmers End stops on Beckenham Hill outside the main gate or at the park entrance near Braeside (top of Beckenham Hill) . Any buses passing through Downham will get to within a quarter mile of the Old Bromley Road entrance. By Rail: Beckenham Junction, New Beckenham and Lower Sydenham stations are about 15 minutes walk from the park.Beckenham Hill Station is adjacent to the main Southend Lodge entrance and a subsidiary entrance gate north of the railway. Ravensbourne Station is adjacent to the Crab Hill entrance and near the Ravensbourne Avenue riverside entrance. By Car: Parking is inside the park via the main entrance or at the Old Bromley Road entrance. Please use the car park outside the Mansion and not park on the lane or grass. On-street parking is available at Crab Hill (pay and display) and Westgate Road entrances.




Can I book multiple sessions in one booking?


Unfortunately this is not available at the moment. We hope to have a better booking system in place next year.




What facilities are at the lake?


Unfortunately they are pretty limitted at the moment. Our changing facilities are out of action, but there is ample space beside the lake for you to get changed alfresco style. The closest toilets are at the mansion approx 3-4 minute walk away. Running water is not available at the lake at the moment. We are woking hard to get more in place ready for spring/summer 2021. If you'd like to know more about what is at the park please visit beckenhamplacepark.co.uk




What else is at the park


Please visit beckenhamplacepark.co.uk to find out more about what else is available in Beckenham Place Park.




How do I book swimming at Junior prices?


Please book as if you were booking an adult ticket. When you get to the checkout enter the coupon code as directed to apply the Junior ticket discount. JSWIM1 - 1 Junior ticket JSWIM2 - 2 Junior tickets JSWIM3 - 3 Junior tickets JSWIM4 - 4 Junior tickets




Can I cancel or reschedule my booking?


Yes. You can cancel or rebook your session through the 'My Account' section as long it is not within 24 hours of the session. If you haven't already registered for an account then sign up now. It only takes 2 minutes. You can see more details about this subject by looking at our cancellation policy.





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Company number: 12148314

VAT Number: 339048391

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