By booking any service offered by PTP Coaching Limited you are agreeing to be bound by this cancellation policy.

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By booking any service offered by PTP Coaching Limited, you agree to the following cancellation and rescheduling terms.

If You Wish to Cancel or Reschedule Your Session:

1. Rescheduling Options:
   You can reschedule your session through the online members' area, by email.

2. Up to 48 Hours Before Session Start:
   If you wish to cancel or reschedule your session at least 48 hours before its scheduled start, you may do so via social media or email. Once processed, you can request a new session of equal value at a later date. Please allow extra time during busy periods for us to process your request.

3. Group Session Cancellation:
   For group bookings such as private lessons, uniformed groups, or birthday parties, cancellations or reschedules must be made at least 7 days before the booking date. Any changes to times, dates, or participant numbers are subject to management approval.

4. Self-Managed Rescheduling (Up to 24 Hours Before Session):
   You can reschedule your session up to 24 hours before the start time via the online members' area without penalty. Cancellations more than 48 hours in advance can be processed for a refund or rebooking by contacting us.

5. Less Than 48 Hours Before Session Start:
   For cancellations or reschedules requested less than 48 hours before the start time, you may be issued a credit for future bookings. Refunds are not provided except in extenuating circumstances and are at the discretion of PTP Coaching Ltd management.

6. Within 24 Hours of Session Start:
   In extenuating circumstances, a credit may be issued for future bookings, solely at the discretion of PTP Coaching Ltd management. For COVID-19-related cancellations, a dated picture of a positive result is required to issue a credit note.

7. Incorrect Bookings:
   If you book a session incorrectly (against our lake rules), we are unable to offer a refund. We may reschedule or offer alternatives, subject to management discretion, though this will not be accommodated during peak times.

8. Weather Conditions:
   We operate year-round and do not offer credit notes or refunds due to adverse weather unless PTP Coaching Ltd closes the lake for safety reasons.

If We Need to Cancel or Reschedule Your Session:

1. Session Cancellations by PTP Coaching Ltd:
   If we cancel your session for any reason, we will give as much notice as possible.

2. Partial Session Cancellations (e.g., Due to Weather):
   If we need to cancel part of your session (such as a sudden weather-related lake closure), we will offer you a credit for another full session at no additional cost. Refunds will only be offered in extenuating circumstances.

3. Full Session Cancellations:
   If we cancel an entire session, you will be offered a credit for a future session. Refunds will only be processed upon request.

4. Additional Costs:
   No additional compensation will be offered for any costs incurred by you in relation to attending a session (such as travel, parking, accommodation, or food).

Winter Subscriptions and Pre-Paid Sessions:

1. Monthly Subscriptions:
   Subscriptions are subject to refund or credit if we are unable to open for more than 1 week (7 consecutive days) in any paid monthly period. Refunds will be based on the number of full weeks the lake was closed, calculated as follows:

   • 1 week closure: 1/4 of the monthly subscription credited or refunded.

   • 2-week closure: 1/2 of the monthly subscription credited or refunded.

   • 3-week closure: 3/4 of the monthly subscription credited or refunded.

   • Full 4-week closure: Full monthly subscription credited or refunded.
     Credits and refunds are only processed upon request.

2. Pre-Paid Sessions:
   Prepaid sessions will be credited or refunded if the lake is unavailable, as per the following criteria:

   • If the lake is unavailable for 10 weeks (not necessarily consecutive) between the date of purchase and 31 March, or

   • For each week the lake is unavailable between the date of purchase and 31 March.
     Credits or refunds will be calculated based on the number of weeks the lake was unavailable or the percentage of remaining unused tickets.

Example:

• If you purchase 10 weeks before 31 March and use only 6 tickets, but the lake was only open for 8 weeks, you will receive a 20% credit or refund.

• If you purchase 6 weeks before 31 March and use 4 tickets, but the lake was only open for 3 weeks, you will receive a 50% credit or refund.

We appreciate your understanding and cooperation in adhering to this cancellation policy.